Through the research and design process, we gained a better understanding of the importance of peer workers in different care settings and, in turn, helped the peer team better understand and support their clients. Peer workers’ human-centred, direct, relationship-based approach to daily care aligns closely with our research strategy. As a result, we were able to enhance the valuable work of peers and support their client-centred, needs-based approach through a client journey map and welcome letter tool.